Frequently Asked Questions
Everything you need to know about your Duke + Dexter order.
Where are Duke + Dexter shoes manufactured?
All our footwear is designed in London and handmade in our family-run workshop in Sheffield, England, ensuring the highest standards of British craftsmanship.
How long does international shipping take?
We offer worldwide express shipping. Orders typically arrive within 2-4 business days for the UK and 3-7 business days for international destinations.
What is your return policy?
We offer a 14-day return period from the date of delivery. Items must be in their original, unworn condition with all packaging included to qualify for a refund or exchange.
How do I find the right size?
Our shoes generally fit true to size. We recommend referring to our detailed size guide on each product page, which includes conversions for UK, US, and EU scaling.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and Klarna for flexible financing.
How should I care for my handmade shoes?
To maintain the quality of the leather and suede, we recommend using a protective spray before first wear and utilizing cedar shoe trees to maintain the shape and absorb moisture.